/* ═══════════════════════════════════════════════════════════════════
   SilvForLife Support Tickets v2.2 — Frontend CSS
   Dark premium theme · Smooth animations · Unified contact form · Guest portal
   ═══════════════════════════════════════════════════════════════════ */

:root {
    --sfl-primary: #3b82f6;
    --sfl-primary-hover: #2563eb;
    --sfl-primary-glow: rgba(59, 130, 246, 0.25);
    --sfl-bg: #0f172a;
    --sfl-bg-card: #1e293b;
    --sfl-bg-card-hover: #263348;
    --sfl-bg-input: #131c2e;
    --sfl-border: #334155;
    --sfl-border-light: #475569;
    --sfl-text: #e2e8f0;
    --sfl-text-muted: #94a3b8;
    --sfl-text-bright: #f1f5f9;
    --sfl-success: #10b981;
    --sfl-success-bg: rgba(16, 185, 129, 0.1);
    --sfl-warning: #f59e0b;
    --sfl-warning-bg: rgba(245, 158, 11, 0.1);
    --sfl-danger: #ef4444;
    --sfl-danger-bg: rgba(239, 68, 68, 0.1);
    --sfl-purple: #8b5cf6;
    --sfl-radius: 12px;
    --sfl-radius-sm: 8px;
    --sfl-shadow: 0 4px 16px rgba(0, 0, 0, 0.15);
    --sfl-shadow-sm: 0 2px 8px rgba(0, 0, 0, 0.1);
    --sfl-transition: 0.25s cubic-bezier(0.4, 0, 0.2, 1);
}

/* ── Animations ───────────────────────────────────────────────────── */
@keyframes sfl-fadeIn {
    from { opacity: 0; transform: translateY(10px); }
    to   { opacity: 1; transform: translateY(0); }
}
@keyframes sfl-slideDown {
    from { opacity: 0; max-height: 0; }
    to   { opacity: 1; max-height: 500px; }
}
@keyframes sfl-spin {
    to { transform: rotate(360deg); }
}
@keyframes sfl-pulse-ring {
    0%   { box-shadow: 0 0 0 0 var(--sfl-primary-glow); }
    70%  { box-shadow: 0 0 0 8px transparent; }
    100% { box-shadow: 0 0 0 0 transparent; }
}
@keyframes sfl-pop {
    0%   { transform: scale(0.8); opacity: 0; }
    60%  { transform: scale(1.05); }
    100% { transform: scale(1); opacity: 1; }
}
@keyframes sfl-checkmark {
    0%   { stroke-dashoffset: 40; }
    100% { stroke-dashoffset: 0; }
}

/* ── Layout ───────────────────────────────────────────────────────── */
.sfl-tickets {
    max-width: 100%;
    animation: sfl-fadeIn 0.4s ease;
}

.sfl-tickets-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 24px;
    flex-wrap: wrap;
    gap: 12px;
}

.sfl-tickets-header h2 {
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--sfl-text-bright);
    margin: 0;
    letter-spacing: -0.01em;
}

/* ── Buttons ──────────────────────────────────────────────────────── */
.sfl-btn {
    display: inline-flex !important;
    align-items: center !important;
    gap: 8px !important;
    padding: 12px 24px !important;
    border-radius: var(--sfl-radius-sm) !important;
    font-size: 0.92rem !important;
    font-weight: 600 !important;
    text-decoration: none !important;
    border: none !important;
    cursor: pointer !important;
    transition: all var(--sfl-transition) !important;
    line-height: 1.4 !important;
    position: relative !important;
    overflow: hidden !important;
    letter-spacing: 0.01em !important;
}
.sfl-btn::after {
    content: '';
    position: absolute;
    inset: 0;
    background: linear-gradient(rgba(255,255,255,0.1), transparent);
    opacity: 0;
    transition: opacity var(--sfl-transition);
}
.sfl-btn:hover::after { opacity: 1; }

.sfl-btn-primary {
    background: linear-gradient(135deg, var(--sfl-primary) 0%, #1d4ed8 100%) !important;
    color: #fff !important;
    box-shadow: 0 2px 8px rgba(59, 130, 246, 0.3) !important;
}
.sfl-btn-primary:hover {
    background: linear-gradient(135deg, var(--sfl-primary-hover) 0%, #1e40af 100%) !important;
    color: #fff !important;
    transform: translateY(-1px) !important;
    box-shadow: 0 4px 16px rgba(59, 130, 246, 0.4) !important;
}

.sfl-btn-large {
    padding: 14px 32px;
    font-size: 1rem;
    border-radius: var(--sfl-radius);
}

.sfl-btn-ghost {
    background: transparent;
    color: var(--sfl-text-muted);
    border: 1px solid var(--sfl-border);
    padding: 8px 14px;
    font-size: 0.85rem;
}
.sfl-btn-ghost:hover {
    background: var(--sfl-bg-card-hover);
    color: var(--sfl-text);
    border-color: var(--sfl-border-light);
}

.sfl-btn-back {
    color: var(--sfl-text-muted);
    text-decoration: none;
    font-size: 0.9rem;
    transition: all var(--sfl-transition);
    display: inline-flex;
    align-items: center;
    gap: 4px;
}
.sfl-btn-back:hover {
    color: var(--sfl-primary);
    transform: translateX(-2px);
}

/* ── Empty State ──────────────────────────────────────────────────── */
.sfl-tickets-empty {
    text-align: center;
    padding: 64px 24px;
    background: var(--sfl-bg-card);
    border-radius: var(--sfl-radius);
    border: 1px dashed var(--sfl-border);
    animation: sfl-fadeIn 0.5s ease;
}
.sfl-tickets-empty svg {
    opacity: 0.3;
}
.sfl-tickets-empty p {
    color: var(--sfl-text-muted);
    margin: 20px 0 28px;
    font-size: 1.05rem;
}

/* ── Ticket List ──────────────────────────────────────────────────── */
.sfl-tickets-list {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.sfl-ticket-card {
    display: block;
    background: var(--sfl-bg-card);
    border: 1px solid var(--sfl-border);
    border-radius: var(--sfl-radius);
    padding: 18px 22px;
    text-decoration: none;
    color: var(--sfl-text);
    transition: all var(--sfl-transition);
    position: relative;
    animation: sfl-fadeIn 0.4s ease backwards;
}
.sfl-ticket-card:nth-child(1) { animation-delay: 0.05s; }
.sfl-ticket-card:nth-child(2) { animation-delay: 0.1s; }
.sfl-ticket-card:nth-child(3) { animation-delay: 0.15s; }
.sfl-ticket-card:nth-child(4) { animation-delay: 0.2s; }
.sfl-ticket-card:nth-child(5) { animation-delay: 0.25s; }

.sfl-ticket-card:hover {
    background: var(--sfl-bg-card-hover);
    border-color: var(--sfl-primary);
    transform: translateY(-2px);
    box-shadow: var(--sfl-shadow);
    color: var(--sfl-text);
}
.sfl-ticket-card-unread {
    border-left: 3px solid var(--sfl-primary);
    animation: sfl-pulse-ring 2s ease 1;
}

.sfl-ticket-card-top {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 8px;
}

.sfl-ticket-ref {
    font-size: 0.78rem;
    color: var(--sfl-primary);
    font-family: 'SF Mono', 'Courier New', monospace;
    font-weight: 600;
    letter-spacing: 0.03em;
    background: rgba(59, 130, 246, 0.08);
    padding: 2px 8px;
    border-radius: 4px;
}

.sfl-ticket-title {
    font-size: 1.05rem;
    font-weight: 600;
    margin: 0 0 8px;
    color: var(--sfl-text-bright);
}

.sfl-ticket-meta {
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
    font-size: 0.78rem;
    color: var(--sfl-text-muted);
    align-items: center;
}

.sfl-ticket-cat {
    background: rgba(59, 130, 246, 0.12);
    color: var(--sfl-primary);
    padding: 2px 10px;
    border-radius: 20px;
    font-size: 0.72rem;
    font-weight: 600;
    letter-spacing: 0.02em;
}

.sfl-ticket-order {
    color: var(--sfl-text-muted);
}

.sfl-ticket-badge {
    position: absolute;
    top: 14px;
    right: 14px;
    background: linear-gradient(135deg, var(--sfl-primary), #1d4ed8);
    color: #fff;
    font-size: 0.68rem;
    font-weight: 700;
    padding: 4px 12px;
    border-radius: 20px;
    text-transform: uppercase;
    letter-spacing: 0.03em;
    animation: sfl-pop 0.3s ease;
}
.sfl-badge-action {
    background: linear-gradient(135deg, var(--sfl-warning), #d97706);
    color: #000;
    top: auto;
    bottom: 14px;
}

/* ── Status Badges ────────────────────────────────────────────────── */
.sfl-ticket-status {
    font-size: 0.72rem;
    font-weight: 700;
    padding: 3px 12px;
    border-radius: 20px;
    text-transform: uppercase;
    letter-spacing: 0.04em;
}
.sfl-status-open { background: rgba(59, 130, 246, 0.15); color: #60a5fa; }
.sfl-status-in_progress { background: rgba(245, 158, 11, 0.15); color: #fbbf24; }
.sfl-status-waiting { background: rgba(139, 92, 246, 0.15); color: #a78bfa; }
.sfl-status-resolved { background: rgba(16, 185, 129, 0.15); color: #34d399; }
.sfl-status-closed { background: rgba(107, 114, 128, 0.15); color: #9ca3af; }

/* ── Form Base ────────────────────────────────────────────────────── */
.sfl-ticket-form,
.sfl-contact-form {
    background: var(--sfl-bg-card);
    border: 1px solid var(--sfl-border);
    border-radius: var(--sfl-radius);
    padding: 28px;
    position: relative;
    animation: sfl-fadeIn 0.4s ease;
}

.sfl-form-row {
    display: flex;
    gap: 16px;
}
.sfl-form-half { flex: 1; }

.sfl-form-group {
    margin-bottom: 20px !important;
}

.sfl-form-group label {
    display: block !important;
    font-size: 0.88rem !important;
    font-weight: 600 !important;
    color: var(--sfl-text) !important;
    margin-bottom: 6px !important;
    line-height: 1.4 !important;
}
.sfl-optional {
    color: var(--sfl-text-muted);
    font-weight: 400;
    font-size: 0.8rem;
}

.sfl-form-group input[type="text"],
.sfl-form-group input[type="email"],
.sfl-form-group input[type="tel"],
.sfl-form-group input[type="number"],
.sfl-form-group select,
.sfl-form-group textarea {
    width: 100% !important;
    padding: 12px 16px !important;
    background: var(--sfl-bg-input) !important;
    border: 1.5px solid var(--sfl-border) !important;
    border-radius: var(--sfl-radius-sm) !important;
    color: var(--sfl-text) !important;
    font-size: 0.9rem !important;
    transition: all var(--sfl-transition) !important;
    box-sizing: border-box !important;
    line-height: 1.5 !important;
    appearance: none !important;
    -webkit-appearance: none !important;
    outline: none !important;
}
.sfl-form-group input:focus,
.sfl-form-group select:focus,
.sfl-form-group textarea:focus {
    outline: none !important;
    border-color: var(--sfl-primary) !important;
    box-shadow: 0 0 0 3px var(--sfl-primary-glow) !important;
    background: var(--sfl-bg) !important;
}

.sfl-form-group textarea {
    resize: vertical !important;
    min-height: 120px !important;
    line-height: 1.6 !important;
}

.sfl-form-group select {
    appearance: auto !important;
    -webkit-appearance: auto !important;
    cursor: pointer !important;
    background-image: none !important;
}

.sfl-form-group input::placeholder,
.sfl-form-group textarea::placeholder {
    color: var(--sfl-text-muted) !important;
    opacity: 0.6 !important;
}

.sfl-form-hint {
    display: block;
    margin-top: 4px;
    font-size: 0.76rem;
    color: var(--sfl-text-muted);
    opacity: 0.75;
}

.sfl-form-group label input[type="checkbox"] {
    margin-right: 6px;
    accent-color: var(--sfl-primary);
    width: 16px;
    height: 16px;
    vertical-align: middle;
}
.sfl-form-group label a,
.sfl-consent-group a {
    color: var(--sfl-primary);
    text-decoration: underline;
    text-decoration-style: dotted;
    text-underline-offset: 2px;
}

/* ── Fieldset ─────────────────────────────────────────────────────── */
.sfl-fieldset {
    border: 1px solid var(--sfl-border) !important;
    border-radius: var(--sfl-radius) !important;
    padding: 24px 24px 12px !important;
    margin: 0 0 20px !important;
    background: rgba(15, 23, 42, 0.4) !important;
    display: block !important;
}
/* ── Hidden sections: MUST stay hidden until JS adds .sfl-section-visible ── */
#sfl-section-existing:not(.sfl-section-visible),
#sfl-section-order:not(.sfl-section-visible) {
    display: none !important;
    visibility: hidden !important;
    height: 0 !important;
    overflow: hidden !important;
    padding: 0 !important;
    margin: 0 !important;
    border: 0 !important;
}
#sfl-dynamic-form:not(.sfl-section-visible) {
    display: none !important;
    visibility: hidden !important;
}
.sfl-fieldset legend {
    font-size: 0.95rem !important;
    font-weight: 700 !important;
    color: var(--sfl-text-bright) !important;
    padding: 0 10px !important;
    float: none !important;
    width: auto !important;
}

/* ── File Upload ──────────────────────────────────────────────────── */
.sfl-file-upload {
    position: relative;
    border: 2px dashed var(--sfl-border);
    border-radius: var(--sfl-radius);
    padding: 32px 20px;
    text-align: center;
    transition: all var(--sfl-transition);
    cursor: pointer;
    background: var(--sfl-bg-input);
}
.sfl-file-upload:hover,
.sfl-file-upload.dragover {
    border-color: var(--sfl-primary);
    background: rgba(59, 130, 246, 0.04);
    transform: scale(1.005);
}

.sfl-file-input {
    position: absolute;
    inset: 0;
    width: 100%;
    height: 100%;
    opacity: 0;
    cursor: pointer;
}

.sfl-file-placeholder {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 8px;
    color: var(--sfl-text-muted);
    pointer-events: none;
}
.sfl-file-placeholder svg {
    opacity: 0.5;
}
.sfl-file-placeholder span {
    font-size: 0.88rem;
    font-weight: 500;
}
.sfl-file-placeholder small {
    font-size: 0.73rem;
    color: var(--sfl-text-muted);
    opacity: 0.6;
}

.sfl-file-preview {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
    margin-top: 12px;
}
.sfl-file-preview-item {
    position: relative;
    width: 72px;
    height: 72px;
    border-radius: var(--sfl-radius-sm);
    overflow: hidden;
    border: 1px solid var(--sfl-border);
    background: var(--sfl-bg);
    animation: sfl-pop 0.3s ease;
}
.sfl-file-preview-item img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

/* ── CAPTCHA ──────────────────────────────────────────────────────── */
.sfl-captcha-fieldset {
    border-color: rgba(59, 130, 246, 0.3);
    background: rgba(59, 130, 246, 0.03);
}

.sfl-captcha-wrap {
    display: flex;
    align-items: center;
    gap: 12px;
    flex-wrap: wrap;
    padding: 4px 0 12px;
}

.sfl-captcha-question {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 1rem;
    color: var(--sfl-text);
}
.sfl-captcha-question strong {
    font-size: 1.2rem;
    color: var(--sfl-primary);
    background: rgba(59, 130, 246, 0.1);
    padding: 4px 14px;
    border-radius: var(--sfl-radius-sm);
    font-family: 'SF Mono', 'Courier New', monospace;
    letter-spacing: 0.05em;
}

.sfl-captcha-input {
    width: 80px !important;
    text-align: center;
    font-size: 1.1rem !important;
    font-weight: 700;
    padding: 10px !important;
    background: var(--sfl-bg-input) !important;
    border: 1.5px solid var(--sfl-border) !important;
    border-radius: var(--sfl-radius-sm) !important;
    color: var(--sfl-text-bright) !important;
}
.sfl-captcha-input:focus {
    border-color: var(--sfl-primary) !important;
    box-shadow: 0 0 0 3px var(--sfl-primary-glow) !important;
}

.sfl-captcha-refresh {
    background: transparent;
    border: 1px solid var(--sfl-border);
    border-radius: 50%;
    width: 36px;
    height: 36px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    color: var(--sfl-text-muted);
    transition: all var(--sfl-transition);
    padding: 0;
}
.sfl-captcha-refresh:hover {
    color: var(--sfl-primary);
    border-color: var(--sfl-primary);
    transform: rotate(180deg);
}

/* ── Toast Notifications ──────────────────────────────────────────── */
.sfl-toast {
    padding: 14px 20px;
    border-radius: var(--sfl-radius-sm);
    font-size: 0.88rem;
    font-weight: 500;
    animation: sfl-fadeIn 0.3s ease;
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 16px;
}
.sfl-toast-error {
    background: var(--sfl-danger-bg);
    border: 1px solid rgba(239, 68, 68, 0.3);
    color: #fca5a5;
}
.sfl-toast-success {
    background: var(--sfl-success-bg);
    border: 1px solid rgba(16, 185, 129, 0.3);
    color: #6ee7b7;
}

/* ── Notice ───────────────────────────────────────────────────────── */
.sfl-notice {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    padding: 14px 18px;
    border-radius: var(--sfl-radius-sm);
    font-size: 0.85rem;
    margin-bottom: 20px;
    animation: sfl-fadeIn 0.4s ease;
}
.sfl-notice-info {
    background: rgba(59, 130, 246, 0.08);
    color: #93c5fd;
    border: 1px solid rgba(59, 130, 246, 0.2);
}
.sfl-notice-warning {
    background: rgba(245, 158, 11, 0.08);
    color: #fbbf24;
    border: 1px solid rgba(245, 158, 11, 0.2);
}
.sfl-notice svg {
    flex-shrink: 0;
    margin-top: 2px;
}

.sfl-form-actions {
    margin-top: 24px;
}

/* ── Loading ──────────────────────────────────────────────────────── */
.sfl-loading {
    display: none;
    align-items: center;
    justify-content: center;
    gap: 12px;
    padding: 16px;
    color: var(--sfl-text-muted);
    font-size: 0.9rem;
}
.sfl-loading.sfl-loading-active {
    display: flex !important;
}

.sfl-spinner {
    width: 22px;
    height: 22px;
    border: 2.5px solid var(--sfl-border);
    border-top-color: var(--sfl-primary);
    border-radius: 50%;
    animation: sfl-spin 0.6s linear infinite;
}

/* ── Ticket Detail ────────────────────────────────────────────────── */
.sfl-ticket-detail {
    background: var(--sfl-bg-card);
    border: 1px solid var(--sfl-border);
    border-radius: var(--sfl-radius);
    overflow: hidden;
    animation: sfl-fadeIn 0.4s ease;
}

.sfl-ticket-detail-header {
    padding: 22px 24px;
    border-bottom: 1px solid var(--sfl-border);
    background: linear-gradient(180deg, rgba(30, 41, 59, 0.5) 0%, transparent 100%);
}

.sfl-ticket-ref-large {
    font-family: 'SF Mono', 'Courier New', monospace;
    font-size: 0.82rem;
    font-weight: 700;
    color: var(--sfl-primary);
    letter-spacing: 0.06em;
    display: inline-block;
    background: rgba(59, 130, 246, 0.1);
    padding: 4px 14px;
    border-radius: 6px;
    border: 1px solid rgba(59, 130, 246, 0.2);
}

.sfl-ticket-detail-info h2 {
    font-size: 1.25rem;
    font-weight: 700;
    color: var(--sfl-text-bright);
    margin: 10px 0 12px;
}

.sfl-ticket-detail-meta {
    display: flex;
    gap: 12px;
    flex-wrap: wrap;
    align-items: center;
    font-size: 0.8rem;
}
.sfl-ticket-detail-meta a {
    color: var(--sfl-primary);
    text-decoration: none;
}
.sfl-ticket-detail-meta .sfl-ticket-date {
    color: var(--sfl-text-muted);
}

/* ── Progress Timeline ────────────────────────────────────────────── */
.sfl-ticket-progress {
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 28px 24px;
    gap: 0;
    border-bottom: 1px solid var(--sfl-border);
    background: rgba(15, 23, 42, 0.3);
}

.sfl-progress-step {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 8px;
    position: relative;
    z-index: 1;
}

.sfl-step-dot {
    width: 42px;
    height: 42px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.85rem;
    font-weight: 700;
    background: var(--sfl-bg);
    border: 2.5px solid var(--sfl-border);
    color: var(--sfl-text-muted);
    transition: all 0.5s cubic-bezier(0.4, 0, 0.2, 1);
}

.sfl-step-done .sfl-step-dot {
    background: rgba(59, 130, 246, 0.12);
    border-color: var(--sfl-primary);
    color: var(--sfl-text);
    font-size: 1.15rem;
}

.sfl-step-active .sfl-step-dot {
    background: linear-gradient(135deg, var(--sfl-primary), #1d4ed8);
    border-color: transparent;
    box-shadow: 0 0 16px var(--sfl-primary-glow), 0 0 0 4px rgba(59, 130, 246, 0.1);
    color: #fff;
    font-size: 1.15rem;
}

.sfl-step-label {
    font-size: 0.7rem;
    color: var(--sfl-text-muted);
    text-align: center;
    max-width: 80px;
    font-weight: 500;
    transition: all var(--sfl-transition);
}

.sfl-step-done .sfl-step-label { color: var(--sfl-primary); }
.sfl-step-active .sfl-step-label { color: var(--sfl-text-bright); font-weight: 700; }

.sfl-progress-line {
    flex: 1;
    height: 3px;
    background: var(--sfl-border);
    min-width: 40px;
    max-width: 90px;
    margin: 0 4px;
    border-radius: 2px;
    align-self: flex-start;
    margin-top: 20px;
    transition: background 0.5s ease;
}
.sfl-line-done {
    background: linear-gradient(90deg, var(--sfl-primary), #60a5fa);
}

/* ── Messages ─────────────────────────────────────────────────────── */
.sfl-ticket-messages {
    padding: 24px;
    display: flex;
    flex-direction: column;
    gap: 14px;
    max-height: 600px;
    overflow-y: auto;
    scroll-behavior: smooth;
}

.sfl-message {
    padding: 16px 20px;
    border-radius: var(--sfl-radius);
    max-width: 85%;
    animation: sfl-fadeIn 0.3s ease backwards;
}

.sfl-message-customer {
    background: rgba(59, 130, 246, 0.08);
    border: 1px solid rgba(59, 130, 246, 0.18);
    align-self: flex-end;
    margin-left: auto;
    border-radius: var(--sfl-radius) var(--sfl-radius) 4px var(--sfl-radius);
}

.sfl-message-agent {
    background: var(--sfl-bg);
    border: 1px solid var(--sfl-border);
    align-self: flex-start;
    border-radius: var(--sfl-radius) var(--sfl-radius) var(--sfl-radius) 4px;
}

.sfl-message-system {
    background: rgba(139, 92, 246, 0.06);
    border: 1px solid rgba(139, 92, 246, 0.18);
    align-self: center;
    max-width: 95%;
    text-align: left;
    border-radius: var(--sfl-radius);
}

.sfl-message-request {
    border-left: 3px solid var(--sfl-warning);
}

.sfl-request-badge {
    display: inline-block;
    background: var(--sfl-warning-bg);
    color: var(--sfl-warning);
    font-size: 0.73rem;
    font-weight: 600;
    padding: 3px 10px;
    border-radius: 6px;
    margin-bottom: 8px;
}

.sfl-message-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 8px;
    font-size: 0.8rem;
}
.sfl-message-header strong {
    color: var(--sfl-text-bright);
    font-size: 0.85rem;
}
.sfl-message-header time {
    color: var(--sfl-text-muted);
    font-size: 0.73rem;
}

.sfl-message-body {
    color: var(--sfl-text);
    font-size: 0.9rem;
    line-height: 1.65;
}
.sfl-message-body strong {
    color: #fff;
}

.sfl-message-attachments {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
    margin-top: 12px;
}
.sfl-message-attachments a {
    text-decoration: none;
    color: var(--sfl-primary);
    font-size: 0.85rem;
    transition: all var(--sfl-transition);
}
.sfl-message-attachments a:hover {
    transform: scale(1.03);
}
.sfl-message-attachments a.sfl-attachment {
    display: flex;
    align-items: center;
    gap: 6px;
}
.sfl-message-attachments img {
    max-width: 150px;
    max-height: 100px;
    border-radius: var(--sfl-radius-sm);
    border: 1px solid var(--sfl-border);
    object-fit: cover;
    transition: all var(--sfl-transition);
}
.sfl-message-attachments img:hover {
    border-color: var(--sfl-primary);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
}

/* ── Reply Form ───────────────────────────────────────────────────── */
.sfl-reply-form {
    padding: 20px 24px;
    border-top: 1px solid var(--sfl-border);
    position: relative;
    background: rgba(15, 23, 42, 0.3);
}

.sfl-reply-form textarea {
    width: 100%;
    padding: 12px 14px;
    background: var(--sfl-bg-input);
    border: 1.5px solid var(--sfl-border);
    border-radius: var(--sfl-radius-sm);
    color: var(--sfl-text);
    font-size: 0.9rem;
    resize: vertical;
    min-height: 80px;
    box-sizing: border-box;
    transition: all var(--sfl-transition);
    line-height: 1.5;
}
.sfl-reply-form textarea:focus {
    outline: none;
    border-color: var(--sfl-primary);
    box-shadow: 0 0 0 3px var(--sfl-primary-glow);
    background: var(--sfl-bg);
}

.sfl-reply-actions {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-top: 12px;
}

.sfl-reply-attach {
    display: flex;
    align-items: center;
    gap: 8px;
}

.sfl-file-count {
    font-size: 0.76rem;
    color: var(--sfl-text-muted);
}

/* ── Closed Notice ────────────────────────────────────────────────── */
.sfl-ticket-closed-notice {
    padding: 28px;
    border-top: 1px solid var(--sfl-border);
    text-align: center;
    color: var(--sfl-text-muted);
    background: rgba(15, 23, 42, 0.3);
}
.sfl-ticket-closed-notice p {
    margin: 0 0 16px;
    font-size: 0.95rem;
}

/* ═══════════════════════════════════════════════════════════════════
   PUBLIC CONTACT FORM
   ═══════════════════════════════════════════════════════════════════ */
.sfl-contact-wrap {
    max-width: 720px;
    margin: 0 auto;
    animation: sfl-fadeIn 0.4s ease;
}

.sfl-contact-header {
    text-align: center !important;
    margin-bottom: 28px !important;
}
.sfl-contact-header .sfl-contact-icon {
    display: inline-flex !important;
    align-items: center !important;
    justify-content: center !important;
    width: 72px !important;
    height: 72px !important;
    border-radius: 50% !important;
    background: linear-gradient(135deg, rgba(59, 130, 246, 0.15), rgba(139, 92, 246, 0.1)) !important;
    border: 1px solid rgba(59, 130, 246, 0.2) !important;
    margin-bottom: 16px !important;
    color: var(--sfl-primary) !important;
}
.sfl-contact-header h2 {
    font-size: 1.6rem !important;
    font-weight: 700 !important;
    color: var(--sfl-text-bright) !important;
    margin: 0 0 8px !important;
}
.sfl-contact-header p {
    color: var(--sfl-text-muted) !important;
    font-size: 1rem !important;
    margin: 0 !important;
}

/* Contact success state */
.sfl-contact-success {
    text-align: center;
    padding: 48px 24px;
    background: var(--sfl-bg-card);
    border: 1px solid rgba(16, 185, 129, 0.3);
    border-radius: var(--sfl-radius);
    animation: sfl-pop 0.4s ease;
}
.sfl-success-icon {
    font-size: 3rem;
    margin-bottom: 16px;
}
.sfl-contact-success h3 {
    font-size: 1.3rem;
    font-weight: 700;
    color: var(--sfl-success);
    margin: 0 0 12px;
}
.sfl-contact-success p {
    color: var(--sfl-text);
    margin: 8px 0;
    font-size: 1.05rem;
}
.sfl-contact-success strong {
    color: var(--sfl-primary);
    font-family: 'SF Mono', 'Courier New', monospace;
    font-size: 1.2rem;
    letter-spacing: 0.04em;
}
.sfl-success-sub {
    color: var(--sfl-text-muted) !important;
    font-size: 0.88rem !important;
    margin-top: 12px !important;
}

.sfl-contact-loggedin {
    text-align: center;
    padding: 32px;
    background: var(--sfl-bg-card);
    border-radius: var(--sfl-radius);
    border: 1px solid var(--sfl-border);
}
.sfl-contact-loggedin p {
    color: var(--sfl-text-muted);
    margin: 0 0 20px;
}

.sfl-consent-group {
    margin-top: 8px;
}
.sfl-consent-group label {
    font-size: 0.84rem !important;
    font-weight: 400 !important;
    color: var(--sfl-text-muted) !important;
    display: flex !important;
    align-items: flex-start !important;
    gap: 4px !important;
    line-height: 1.5 !important;
}

/* ── Step Indicator (Widerruf 2-step flow) ────────────────────────── */
.sfl-step-indicator {
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    gap: 0 !important;
    padding: 20px 0 24px !important;
    margin-bottom: 8px !important;
}
.sfl-step-indicator .sfl-step {
    display: inline-flex !important;
    align-items: center !important;
    gap: 10px !important;
    font-size: 0.85rem !important;
    color: var(--sfl-text-muted) !important;
    font-weight: 500 !important;
    padding: 10px 18px !important;
    border-radius: 999px !important;
    background: var(--sfl-bg-card) !important;
    border: 1px solid var(--sfl-border) !important;
    transition: all var(--sfl-transition) !important;
    white-space: nowrap !important;
    line-height: 1.4 !important;
    text-decoration: none !important;
}
.sfl-step-indicator .sfl-step.active {
    color: #fff !important;
    background: rgba(59, 130, 246, 0.18) !important;
    border-color: var(--sfl-primary) !important;
    font-weight: 600 !important;
}
.sfl-step-indicator .sfl-step.completed {
    color: var(--sfl-success) !important;
    background: rgba(16, 185, 129, 0.14) !important;
    border-color: var(--sfl-success) !important;
    font-weight: 600 !important;
}
.sfl-step-indicator .sfl-step span {
    display: inline-flex !important;
    align-items: center !important;
    justify-content: center !important;
    width: 28px !important;
    height: 28px !important;
    border-radius: 50% !important;
    background: var(--sfl-border) !important;
    color: var(--sfl-text-bright) !important;
    font-weight: 700 !important;
    font-size: 0.75rem !important;
    flex-shrink: 0 !important;
}
.sfl-step-indicator .sfl-step.active span {
    background: var(--sfl-primary) !important;
    color: #fff !important;
    box-shadow: 0 0 12px rgba(59, 130, 246, 0.4) !important;
}
.sfl-step-indicator .sfl-step.completed span {
    background: var(--sfl-success) !important;
    color: #fff !important;
}
.sfl-step-indicator .sfl-step-line {
    width: 40px !important;
    height: 2px !important;
    background: var(--sfl-border) !important;
    margin: 0 6px !important;
    transition: background var(--sfl-transition) !important;
    flex-shrink: 0 !important;
    border: none !important;
}
.sfl-step-indicator .sfl-step-line.active {
    background: linear-gradient(90deg, var(--sfl-primary), var(--sfl-success)) !important;
}

/* ── Order Summary Card ───────────────────────────────────────────── */
.sfl-order-summary {
    background: var(--sfl-bg-card);
    border: 1px solid var(--sfl-border);
    border-radius: var(--sfl-radius);
    padding: 18px 20px;
    margin: 12px 0 20px;
    animation: slideDown 0.3s ease;
}
.sfl-order-summary .sfl-order-header {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 12px;
    padding-bottom: 12px;
    border-bottom: 1px solid var(--sfl-border);
}
.sfl-order-summary .sfl-order-verified-badge {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    background: rgba(16, 185, 129, 0.15);
    color: var(--sfl-success);
    padding: 4px 12px;
    border-radius: 999px;
    font-size: 0.75rem;
    font-weight: 600;
    border: 1px solid rgba(16, 185, 129, 0.3);
}
.sfl-order-summary .sfl-order-meta {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
    gap: 10px;
    margin-bottom: 12px;
}
.sfl-order-summary .sfl-order-meta-item {
    font-size: 0.8rem;
}
.sfl-order-summary .sfl-order-meta-item .label {
    color: var(--sfl-text-muted);
    font-size: 0.7rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
}
.sfl-order-summary .sfl-order-meta-item .value {
    color: var(--sfl-text-bright);
    font-weight: 600;
}
.sfl-order-summary .sfl-order-items {
    margin-top: 8px;
    padding-top: 10px;
    border-top: 1px solid var(--sfl-border);
}
.sfl-order-summary .sfl-order-items h4 {
    font-size: 0.75rem;
    color: var(--sfl-text-muted);
    text-transform: uppercase;
    letter-spacing: 0.05em;
    margin-bottom: 6px;
}
.sfl-order-summary .sfl-order-item {
    display: flex;
    justify-content: space-between;
    padding: 4px 0;
    font-size: 0.82rem;
    color: var(--sfl-text);
}
.sfl-order-summary .sfl-order-item .qty {
    color: var(--sfl-text-muted);
    font-size: 0.75rem;
}

/* ── Verify Step ──────────────────────────────────────────────────── */
.sfl-verify-step {
    animation: fadeIn 0.3s ease;
}
.sfl-fieldset-desc {
    font-size: 0.84rem;
    color: var(--sfl-text-muted);
    margin: -4px 0 16px;
    line-height: 1.5;
}
.sfl-security-hint {
    font-size: 0.75rem;
    color: var(--sfl-text-muted);
    margin-top: 12px;
    padding: 8px 12px;
    background: rgba(99, 102, 241, 0.06);
    border-radius: var(--sfl-radius-sm);
    border: 1px solid rgba(99, 102, 241, 0.1);
    line-height: 1.5;
}
.sfl-verify-inline {
    align-items: flex-end;
}

/* ── Secondary Button ─────────────────────────────────────────────── */
.sfl-btn-secondary {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 10px 18px;
    border: 1px solid var(--sfl-border);
    background: var(--sfl-bg-card);
    color: var(--sfl-text);
    border-radius: var(--sfl-radius-sm);
    font-weight: 500;
    font-size: 0.85rem;
    cursor: pointer;
    transition: all var(--sfl-transition);
}
.sfl-btn-secondary:hover {
    border-color: var(--sfl-primary);
    color: var(--sfl-primary);
    background: rgba(59, 130, 246, 0.08);
}
.sfl-btn-sm {
    padding: 8px 14px;
    font-size: 0.8rem;
}

/* ── Photo Required Hint ──────────────────────────────────────────── */
.sfl-photo-required {
    color: var(--sfl-warning);
    font-weight: 600;
    font-size: 0.82rem;
}

/* ═══════════════════════════════════════════════════════════════════
   TAILWIND-PROOF OVERRIDES (for forms embedded in page templates)
   The Widerruf & Reklamation shortcodes render inside Tailwind-based
   page templates. Tailwind's base reset strips fieldset borders,
   legend floats, button styles, etc. These scoped rules fix that.
   ═══════════════════════════════════════════════════════════════════ */

/* ── Verified Form Wrapper (Widerruf/Reklamation inside page templates) ── */
.sfl-verified-form .sfl-contact-header {
    padding-bottom: 8px !important;
}
.sfl-verified-form .sfl-contact-header .sfl-contact-icon svg {
    width: 40px !important;
    height: 40px !important;
    stroke: currentColor !important;
}

/* Force fieldset rendering inside Tailwind context */
.sfl-verified-form fieldset,
.sfl-verified-form .sfl-fieldset {
    border: 1px solid var(--sfl-border) !important;
    border-radius: var(--sfl-radius) !important;
    padding: 24px 24px 12px !important;
    margin: 0 0 20px !important;
    background: rgba(15, 23, 42, 0.45) !important;
    min-width: 0 !important;
}
.sfl-verified-form fieldset legend,
.sfl-verified-form .sfl-fieldset legend {
    font-size: 0.95rem !important;
    font-weight: 700 !important;
    color: var(--sfl-text-bright) !important;
    padding: 0 10px !important;
    float: none !important;
    width: auto !important;
    display: block !important;
}

/* Force input rendering inside page template context */
.sfl-verified-form input[type="text"],
.sfl-verified-form input[type="email"],
.sfl-verified-form input[type="tel"],
.sfl-verified-form input[type="number"],
.sfl-verified-form select,
.sfl-verified-form textarea {
    width: 100% !important;
    padding: 12px 16px !important;
    background: var(--sfl-bg-input) !important;
    border: 1.5px solid var(--sfl-border) !important;
    border-radius: var(--sfl-radius-sm) !important;
    color: var(--sfl-text) !important;
    font-size: 0.9rem !important;
    line-height: 1.5 !important;
    box-sizing: border-box !important;
    transition: border-color 0.2s ease, box-shadow 0.2s ease !important;
    outline: none !important;
    box-shadow: none !important;
    -webkit-appearance: none !important;
    font-family: inherit !important;
}
.sfl-verified-form input:focus,
.sfl-verified-form select:focus,
.sfl-verified-form textarea:focus {
    border-color: var(--sfl-primary) !important;
    box-shadow: 0 0 0 3px var(--sfl-primary-glow) !important;
    background: var(--sfl-bg) !important;
    outline: none !important;
}
.sfl-verified-form select {
    appearance: auto !important;
    -webkit-appearance: auto !important;
    cursor: pointer !important;
}
.sfl-verified-form input::placeholder,
.sfl-verified-form textarea::placeholder {
    color: var(--sfl-text-muted) !important;
    opacity: 0.6 !important;
}

/* Force label styles */
.sfl-verified-form label {
    display: block !important;
    font-size: 0.88rem !important;
    font-weight: 600 !important;
    color: var(--sfl-text) !important;
    margin-bottom: 6px !important;
    line-height: 1.4 !important;
}
.sfl-verified-form .sfl-consent-group label,
.sfl-verified-form label input[type="checkbox"] + * {
    font-size: 0.84rem !important;
    font-weight: 400 !important;
    color: var(--sfl-text-muted) !important;
}

/* Force button rendering */
.sfl-verified-form .sfl-btn {
    display: inline-flex !important;
    align-items: center !important;
    gap: 8px !important;
    padding: 12px 24px !important;
    border-radius: var(--sfl-radius-sm) !important;
    font-size: 0.92rem !important;
    font-weight: 600 !important;
    border: none !important;
    cursor: pointer !important;
    line-height: 1.4 !important;
    text-decoration: none !important;
    transition: all 0.25s ease !important;
}
.sfl-verified-form .sfl-btn-primary {
    background: linear-gradient(135deg, var(--sfl-primary) 0%, #1d4ed8 100%) !important;
    color: #fff !important;
    box-shadow: 0 2px 8px rgba(59, 130, 246, 0.3) !important;
}
.sfl-verified-form .sfl-btn-primary:hover {
    background: linear-gradient(135deg, var(--sfl-primary-hover) 0%, #1e40af 100%) !important;
    transform: translateY(-1px) !important;
    box-shadow: 0 4px 16px rgba(59, 130, 246, 0.4) !important;
}

/* Loading spinner */
.sfl-verified-form .sfl-loading {
    display: none !important;
    align-items: center !important;
    justify-content: center !important;
    gap: 12px !important;
    padding: 16px !important;
    color: var(--sfl-text-muted) !important;
    font-size: 0.9rem !important;
}
.sfl-verified-form .sfl-loading.sfl-loading-active {
    display: flex !important;
}
.sfl-verified-form .sfl-spinner {
    width: 22px !important;
    height: 22px !important;
    border: 2.5px solid var(--sfl-border) !important;
    border-top-color: var(--sfl-primary) !important;
    border-radius: 50% !important;
    animation: sfl-spin 0.6s linear infinite !important;
}

/* Toast inside verified forms */
.sfl-verified-form .sfl-toast {
    padding: 12px 16px !important;
    border-radius: var(--sfl-radius-sm) !important;
    font-size: 0.88rem !important;
    line-height: 1.5 !important;
}
.sfl-verified-form .sfl-toast-error {
    background: var(--sfl-danger-bg) !important;
    border: 1px solid rgba(239, 68, 68, 0.3) !important;
    color: #fca5a5 !important;
}

/* Checkbox in verified forms */
.sfl-verified-form input[type="checkbox"] {
    width: 16px !important;
    height: 16px !important;
    accent-color: var(--sfl-primary) !important;
    margin-right: 8px !important;
    vertical-align: middle !important;
    padding: 0 !important;
    border: 1.5px solid var(--sfl-border) !important;
    background: var(--sfl-bg-input) !important;
    flex-shrink: 0 !important;
}

/* Form row layout */
.sfl-verified-form .sfl-form-row {
    display: flex !important;
    gap: 16px !important;
}
.sfl-verified-form .sfl-form-half {
    flex: 1 !important;
}

/* Captcha styling inside page template */
.sfl-verified-form .sfl-captcha-fieldset {
    background: rgba(99, 102, 241, 0.06) !important;
    border-color: rgba(99, 102, 241, 0.15) !important;
}
.sfl-verified-form .sfl-captcha-wrap {
    display: flex !important;
    align-items: center !important;
    gap: 12px !important;
    padding: 12px 0 !important;
}
.sfl-verified-form .sfl-captcha-question {
    font-size: 1.1rem !important;
    font-weight: 700 !important;
    color: var(--sfl-text-bright) !important;
    font-family: 'SF Mono', 'Courier New', monospace !important;
}
.sfl-verified-form .sfl-captcha-input {
    max-width: 100px !important;
}
.sfl-verified-form .sfl-captcha-refresh {
    background: none !important;
    border: none !important;
    cursor: pointer !important;
    font-size: 1.2rem !important;
    padding: 4px !important;
    transition: transform 0.5s ease !important;
    color: var(--sfl-text-muted) !important;
}

/* ═══════════════════════════════════════════════════════════════════
   UNIFIED CONTACT FORM — Category Cards & Dynamic Sections
   ═══════════════════════════════════════════════════════════════════ */

/* ── Category Cards Grid ─────────────────────────────────────────── */
.sfl-category-cards {
    display: grid !important;
    grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)) !important;
    gap: 12px !important;
    margin-top: 12px !important;
}

.sfl-cat-card {
    cursor: pointer !important;
    display: block !important;
    position: relative !important;
}

.sfl-cat-card input[type="radio"] {
    position: absolute !important;
    opacity: 0 !important;
    width: 0 !important;
    height: 0 !important;
    pointer-events: none !important;
}

.sfl-cat-card-inner {
    display: flex !important;
    flex-direction: column !important;
    align-items: center !important;
    text-align: center !important;
    padding: 18px 12px 14px !important;
    background: var(--sfl-bg-card) !important;
    border: 2px solid var(--sfl-border) !important;
    border-radius: var(--sfl-radius) !important;
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1) !important;
    min-height: 100px !important;
}

.sfl-cat-card-inner:hover {
    border-color: var(--sfl-primary) !important;
    background: var(--sfl-bg-card-hover) !important;
    transform: translateY(-2px) !important;
    box-shadow: 0 4px 12px rgba(59, 130, 246, 0.15) !important;
}

.sfl-cat-card.sfl-cat-active .sfl-cat-card-inner,
.sfl-cat-card input:checked + .sfl-cat-card-inner {
    border-color: var(--sfl-primary) !important;
    background: rgba(59, 130, 246, 0.12) !important;
    box-shadow: 0 0 0 3px var(--sfl-primary-glow), 0 4px 12px rgba(59, 130, 246, 0.2) !important;
}

.sfl-cat-icon {
    font-size: 1.8rem !important;
    line-height: 1 !important;
    margin-bottom: 8px !important;
}

.sfl-cat-title {
    font-size: 0.88rem !important;
    font-weight: 700 !important;
    color: var(--sfl-text-bright) !important;
    line-height: 1.3 !important;
    margin-bottom: 4px !important;
}

.sfl-cat-desc {
    font-size: 0.72rem !important;
    color: var(--sfl-text-muted) !important;
    line-height: 1.3 !important;
}

/* ── Fieldset Description ────────────────────────────────────────── */
.sfl-fieldset-desc {
    font-size: 0.82rem !important;
    color: var(--sfl-text-muted) !important;
    margin: 4px 0 16px !important;
    line-height: 1.4 !important;
}

/* ── Photo Hint Notice ───────────────────────────────────────────── */
.sfl-notice-photo {
    background: rgba(245, 158, 11, 0.08) !important;
    border: 1px solid rgba(245, 158, 11, 0.3) !important;
    border-radius: var(--sfl-radius-sm) !important;
    padding: 14px 16px !important;
    margin-bottom: 16px !important;
}

.sfl-photo-required {
    font-weight: 700 !important;
    color: #f59e0b !important;
    font-size: 0.88rem !important;
}

/* ── Security Hint ───────────────────────────────────────────────── */
.sfl-security-hint {
    font-size: 0.78rem !important;
    color: var(--sfl-text-muted) !important;
    margin-top: 8px !important;
}

/* ── Optional / Required Labels ──────────────────────────────────── */
.sfl-optional {
    font-weight: 400 !important;
    color: var(--sfl-text-muted) !important;
    font-size: 0.82em !important;
}

/* ── Spinner Small (inline) ──────────────────────────────────────── */
.sfl-spinner-sm {
    display: inline-block !important;
    width: 14px !important;
    height: 14px !important;
    border: 2px solid transparent !important;
    border-top-color: currentColor !important;
    border-radius: 50% !important;
    animation: sfl-spin 0.6s linear infinite !important;
    vertical-align: middle !important;
}

/* ═══════════════════════════════════════════════════════════════════
   GUEST REPLY SECTION (Token-based portal)
   ═══════════════════════════════════════════════════════════════════ */
.sfl-guest-reply-section {
    margin-top: 24px !important;
    padding: 24px !important;
    background: rgba(15, 23, 42, 0.5) !important;
    border: 1px solid var(--sfl-border) !important;
    border-radius: var(--sfl-radius) !important;
}

.sfl-reply-heading {
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
    font-size: 1rem !important;
    font-weight: 700 !important;
    color: var(--sfl-text-bright) !important;
    margin: 0 0 16px !important;
    padding: 0 !important;
}

.sfl-reply-heading svg {
    color: var(--sfl-primary) !important;
}

.sfl-guest-reply-section textarea {
    width: 100% !important;
    padding: 12px 16px !important;
    background: var(--sfl-bg-input) !important;
    border: 1.5px solid var(--sfl-border) !important;
    border-radius: var(--sfl-radius-sm) !important;
    color: var(--sfl-text) !important;
    font-size: 0.9rem !important;
    line-height: 1.5 !important;
    box-sizing: border-box !important;
    font-family: inherit !important;
    resize: vertical !important;
    transition: border-color 0.2s ease, box-shadow 0.2s ease !important;
}

.sfl-guest-reply-section textarea:focus {
    border-color: var(--sfl-primary) !important;
    box-shadow: 0 0 0 3px var(--sfl-primary-glow) !important;
    outline: none !important;
}

.sfl-file-upload-sm .sfl-file-placeholder {
    padding: 14px !important;
}

.sfl-file-upload-sm .sfl-file-placeholder span {
    font-size: 0.82rem !important;
}

/* ── Responsive ───────────────────────────────────────────────────── */
@media (max-width: 768px) {
    .sfl-tickets-header {
        flex-direction: column;
        align-items: flex-start;
    }

    .sfl-ticket-form,
    .sfl-contact-form {
        padding: 20px 16px;
    }

    .sfl-form-row {
        flex-direction: column;
        gap: 0;
    }

    .sfl-message {
        max-width: 95%;
    }

    .sfl-ticket-messages {
        padding: 16px;
    }

    .sfl-reply-actions {
        flex-direction: column;
        gap: 12px;
        align-items: stretch;
    }
    .sfl-reply-actions .sfl-btn {
        justify-content: center;
    }

    .sfl-ticket-progress {
        padding: 20px 10px;
    }
    .sfl-step-label {
        font-size: 0.6rem;
        max-width: 60px;
    }
    .sfl-step-dot {
        width: 34px;
        height: 34px;
        font-size: 0.78rem;
    }
    .sfl-progress-line {
        min-width: 20px;
        margin-top: 16px;
    }

    .sfl-fieldset {
        padding: 16px 14px 4px;
    }

    .sfl-captcha-wrap {
        flex-direction: column;
        align-items: flex-start;
    }

    .sfl-contact-header h2 {
        font-size: 1.3rem;
    }

    .sfl-btn-large {
        width: 100%;
        justify-content: center;
    }

    .sfl-step-indicator {
        flex-wrap: wrap;
        gap: 6px;
    }
    .sfl-step-indicator .sfl-step {
        font-size: 0.75rem;
        padding: 6px 10px;
    }
    .sfl-step-indicator .sfl-step-line {
        width: 20px;
    }
    .sfl-order-summary .sfl-order-meta {
        grid-template-columns: 1fr;
    }
    .sfl-verify-inline {
        flex-direction: column;
        align-items: stretch;
    }
    .sfl-verify-inline .sfl-btn-secondary {
        width: 100%;
        justify-content: center;
    }

    /* Verified form responsive */
    .sfl-verified-form .sfl-form-row {
        flex-direction: column !important;
        gap: 0 !important;
    }
    .sfl-verified-form .sfl-fieldset {
        padding: 16px 14px 8px !important;
    }
    .sfl-verified-form .sfl-captcha-wrap {
        flex-direction: column !important;
        align-items: flex-start !important;
    }
    .sfl-verified-form .sfl-btn {
        width: 100% !important;
        justify-content: center !important;
    }
    .sfl-category-cards {
        grid-template-columns: repeat(2, 1fr) !important;
        gap: 8px !important;
    }
    .sfl-cat-card-inner {
        padding: 14px 8px 10px !important;
        min-height: 80px !important;
    }
    .sfl-cat-icon {
        font-size: 1.5rem !important;
    }
    .sfl-cat-title {
        font-size: 0.78rem !important;
    }
    .sfl-cat-desc {
        font-size: 0.65rem !important;
    }
    .sfl-guest-reply-section {
        padding: 16px !important;
    }
}